Q&A

OfferGenie Q&A

How to use Live Standard Interview? Watch our quick tutorial to learn how to use Live Standard Interview effectively: https://youtu.be/wMJZRQCnUPM Key Features - Real-time Transcription Automatically captures and transcribes both interviewer questions and your responses. - Instant Feedback Get immediate AI-powered feedback on your interview performance. - Answer Suggestions Receive real-time suggestions to help you structure better responses. - Easy Setup Simple one-device setup for seamless interview experience. Getting Started - Schedule your interview - Set up your device and permissions - Start the interview session - Get instant feedback and suggestions How to use Live Advanced Interview? Watch our quick tutorial to learn how to use Live Advanced Interview effectively: https://youtu.be/ntgaZVjrKf0 Key Features - Multi-device Support Use separate devices for interviewer and interviewee for a more realistic experience. - Advanced Voice Recognition Sophisticated voice recognition system to accurately distinguish between interviewer and interviewee. - Enhanced Copilot More accurate and context-aware suggestions with reduced latency. - Flexible Setup Options Use different devices - Join from any location Perfect for remote interviews Important Notes - Speaker mode is required (no headphones) - Stable internet connection recommended - Available for Level 3 users only How to use Basic Mock Interview? Watch our quick tutorial to learn how to use Mock Interview effectively: https://youtu.be/LbgCeppRtJ8 Key Features - AI-Powered Interviewer Practice with our intelligent AI interviewer that adapts to your responses. - Basic Mode Static avatar with pre-designed questions, perfect for initial practice - Real-time Feedback Get instant feedback on your: 1. Answer content and structure 2. Communication skills 3. Professional terminology 4. Body language (when camera is enabled) 5. Practice Anytime 6. No scheduling required 7. Available 24/7 8. Practice at your own pace Getting Started 1. Choose Your Mode Basic Mode: Start here if you're new Interactive Mode: For more challenging practice 1. Setup Process Permissions: Grant microphone and optional camera access Audio Test: Verify your microphone is working Begin: Start your practice session 1. During Interview Speak Clearly: Use natural and professional tone Take Time: Think before answering questions Stay Engaged: Watch for real-time feedback 1. After Interview Review: Get detailed feedback on your performance Improve: Follow personalized suggestions Progress: Track your improvement over time Tips for Success - Practice regularly with different question types - Focus on areas highlighted in feedback - Review your performance analytics - Try both Basic and Interactive modes Can I see the old interview questions and answers? Or how can I save that? Unfortunately, previous interview questions and answers aren’t available for review or download. This is due to privacy policy and user agreement terms, our system is built to ensure confidentiality and protect user data. If you’d like to practice again or generate new questions, feel free to start a new session anytime. Let us know if you need help getting started! Why can not use Chrome tab there? The Live Standard Interview feature is currently only available on desktop (PC). Mobile devices aren’t supported at this time, so we recommend switching to a computer for the best experience. How to create a new resume? Hi! To create your resume, please follow these steps: 1. Go to your Dashboard 2. Click on the "Tools Collection" button on the left sidebar 3. Then click the "AI Resume" to create your file Let us know if you run into any issues! Can I attend an interview without uploading a resume? No, you can't. Uploading your resume is necessary. To upload your resume, please follow these steps: 1. Go to your Dashboard 2. Click on the "Resumes" button on the left sidebar 3. Then click to upload your file Please note that we currently support PDF, DOCX, and TXT file formats only. Let us know if you run into any issues! How can I get credits? Hi! You’ll get free access when you first sign up — no payment needed. After that, we offer two plans: 🌟 Nova – $29/month 400 credits/month - Basic Mock Interview (1 credit/min) - Live Standard Interview (2 credits/min) 🚀 Quantum – $129/ Never Expired 1000 credits - Mock Basic Interview (0.8 credits/min) - Live Standard Interview Copilot (1.6 credits/min) - Live Advanced Interview: Use on separate devices (1.6 credits/min) Cheaper per minute, advanced live interviews, 24/7 support, up to 100 jobs. ✨ Bonus: Follow us on social media and earn 5 bonus credits per platform! Let us know if you need help choosing! In free plans, how many times can I take an live interview for a day? As a first-time user, you can try one Live Standard Interview for free, with a maximum duration of 15 minutes. After that, we offer two plans: 🌟 Nova – $29/month 400 credits/month - Basic Mock Interview (1 credit/min) - Live Standard Interview (2 credits/min) 🚀 Quantum – $129/ Never Expired 1000 credits - Mock Basic Interview (0.8 credits/min) - Live Standard Interview Copilot (1.6 credits/min) - Live Advanced Interview: Use on separate devices (1.6 credits/min) Cheaper per minute, advanced live interviews, 24/7 support, up to 100 jobs. Can you help me prepare for my interview? Of course, OfferGenie can help you prepare for your interview. This is Mock interview tutorial link: https://www.youtube.com/watch?v=LbgCeppRtJ8 If you have any questions, please contact us! Can you provide real-time support during my live interview tomorrow? Yes, OfferGenie can support you during the real time interview. This is Live interview tutorial link: https://www.youtube.com/watch?v=2qagRn3RlnA If you have any questions, please contact us! Where can I find the Advanced Live Interview option after payment? The Advanced Live Interview feature is only available with our Quantum plan. To unlock this feature, you’ll need to upgrade to the Quantum plan. Feel free to contact us if you need help selecting the right plan — we’re happy to assist! How can I see how many mock interview minutes I have remaining? You can check your remaining mock interview time by looking at your available credits. The usage rate depends on your current plan: - Nova Plan: 1 credit = 1 minute - Quantum Plan: 0.6 credits = 1 minute For example, if you're on the Quantum Plan and have 60 credits, you can use up to 100 minutes of mock interviews. Let us know if you need help calculating or finding your credits! The agent wasn’t speaking — I couldn’t hear anything, even though my speakers were working. Why did this happen? If you couldn’t hear the agent or there was no audio during your mock interview, it might have been a temporary glitch. In most cases, refreshing the page or rejoining the session solves the issue. If the problem happens again, please don’t hesitate to reach out — we’re here to help troubleshoot Why was my interview cancelled? Due to prolonged inactivity, interviews will be automatically disconnected. For mock interviews, we will disconnect after 5 minutes of inactivity. For live interviews, considering security and special circumstances that might interrupt the interview, we set a 20-minute inactivity timeout before automatic disconnection. Please note that cancelled interviews will not generate interview reports. Should I click "End Interview" or just close the tab or "Leave"? Since we cannot determine your interview environment, we cannot automatically decide to end your interview at the right time. You should always click the "End Interview" button to properly conclude your interview and receive your interview report. - Clicking "End Interview" ensures proper session closure and report generation - Simply closing the tab or clicking the "Leave" button may result in: - No interview report being generated - Unnecessary credit consumption while waiting for session timeout - Interview being marked as cancelled due to inactivity Why can't I see the interviewer's questions in transcription during Live Standard Interview even though they are speaking? This usually happens due to incorrect screen sharing and audio permission settings in your browser. Here's how to fix it: Due to browser permission restrictions on MacOS, you must share a specific browser tab. Please: - Use the web version of your meeting platform - Select "Tab" when sharing your screen - Share the specific tab with OfferGenie to grant screen and audio permissions If you are on Windows, you can choose either "Tab" or "Entire Screen" sharing: - We recommend using "Entire Screen" - Make sure to check "Share audio" option when sharing - This will grant OfferGenie access to both screen and audio Can I set up Live Standard Interview using multiple devices? No, Live Standard Interview must be run on a single desktop/laptop computer. This is because the system needs to accurately distinguish between interviewer audio and user audio from the same device. Using multiple devices would prevent the system from properly capturing and processing the audio streams separately. Only Live Advanced Interview supports multi-device setup. For Live Standard Interview: - Use a single desktop or laptop computer - Set up both the meeting platform and OfferGenie on the same device - Ensure proper screen sharing and audio permissions are granted Why do I get "Screen Capture Failed" on mobile/tablet devices for Live Standard Interview? Live Standard Interview is currently only supported on desktop browsers due to system limitations. Mobile and tablet browsers have restricted permissions for screen sharing and system audio capture, which are essential features for our interview functionality. - Use a desktop or laptop computer - Access OfferGenie through Chrome, or Edge browser - Ensure you have granted necessary screen sharing and audio permissions Why does Live Advanced Interview sometimes mix up interviewer questions and user answers? This is normal and can happen due to several factors: - Background noise interference - Similar voice characteristics between interviewer and user - Using headphones instead of speakers (not supported) You have several options to handle this: - Manual Control Mode: - Go to Settings - Switch off "Auto Mode" - Click "Save Changes" - Return to the interview page - You'll now see a "Get Answer" button to manually control question progression - OfferGenie AI will automatically separate interviewer transcript and your transcript, identify interview questions, and generate Copilot answers accordingly - Fix Misidentified Text: - Go to the "Interview Transcript" section - Click on the "You" tab for the misidentified text - Click "Convert to Question" to change an answer to a question - This will allow Copilot to provide appropriate suggestions Live Advanced Interview requires using speakers instead of headphones for proper voice recognition. This ensures the system can accurately capture both the interviewer's and your voice.